Mike Tech Show – Podcast – #66 – 05-20-06
May 20, 2006
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Posted by Mike
Podcast: [Mirror]
(49 minutes)
Show #66 Notes
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Independent Music –
- Leah Haywood – Afraid
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Categories: Blog Post
It was refreshing to hear you say you sometimes teach as you repair.
I have always wondered if that was sensible for business and struggled with the scruple. If you teach well, they no longer call.
Like you, I love to teach as I go if it is requested. It is important to me that the customer understands how easy it can be to correct problems. It removes the fear of computers and moves the customer into a level of comfort as they understand more and more about the PC they rely on.
I tend to not care about the lost money once they eventually solve their own computer problems. I tend to be proud of them!
Business returns thousand fold because those that have learned from me tend to “throw the rope back” and send a new customer my way because I presented a service they found valuable.
Thanks Cate for the Skype Out info. You were NOT the last to know! I will try this out tomorrow. I love Free!
Thanks Mike! Another great show!
I agree. That approach actually gets us more consulting work. Our clients will recommend us to others.