Mike Tech Show – Podcast – #61 – 04-20-06
April 20, 2006
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Posted by Mike
(37 minutes)
Show #61 notes:
Join me for a LIVE podcast at 09:00 am ET Saturday, April 22 at the virtual International Podcasting Expo
Show Links –
- Join me at the Trenton Computer Festival on Sunday
- IKEA
- Printer Error Fix
- AutoPatcher
- Top 100 Most-Subscribed-To RSS Feeds
- Daily Rotation
- Omea Reader
- GreatNews
- FeedDemon 2.0
Independent Music –
- The Rantings of EVA – Still Holding On
Contact Information –
- Email me at mike@miketechshow.com
- Voice mail: (240) 949-2450
- Mail: MikeTechShow
- PO Box 768
- Huntingdon Valley, PA 19006
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Categories: Blog Post
Mike:
Regarding the over-the-top Customer Service you received from Ikea:
I HOPE you remember the reps name! Please contact IKEA (preferably at the number you reached her) AND TELL a supervisor there how great she was!
Myself, I am C/S for 12 dot com companies(the day job)and although it IS great that you mention it here, let her BOSSES know!
Reiterating to your listeners…
If you get a bad C/S rep who is not helping you-
HANG UP and redial to get someone else! It can make all the difference.
There are many of us out there willing to go the extra mile
BECAUSE WE HAVE BEEN THERE!
She was awesome and deserves recognition.
My workplace offers site-wide recognition for a job well done when someone calls in w/ a compliment.
Thanks for adding this experience to your podcast.
I am glad you mentioned that. I forgot to say that I wrote a very nice letter to her supervisor the very next day. It is very important that one someone goes “above and beyond” that is it recognized.